• Service Technician

    Job Locations US-FL-Boca Raton
    Posted Date 3 months ago(7/29/2018 10:42 AM)
    Job ID
    2017-1013
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    Building Together. Growing Together.

     

    We need self-starters with grit, determination and a positive attitude that build opportunities. We have thousands of clients using Diligent and we're growing. If you love putting Safety 1st, love to win, and want to be part of a team of building pioneers, we need your help.

    The Termite Protection Technician role requires a broad range of skills, but two are more important than everything else: you love building relationships with customers to make them happy and you excel at protecting our clients property from destructive pests. You should bring new ideas and improvements to business practices whiling demonstrating Diligent's core values of Customer Obsession, Ownership, Innovation, Curiosity, Integrity, and Teamwork.



    Responsibilities

    In this position, you will help Diligent customers by performing property inspections, performing treatments that will protect the property from pests. You support our clients by being on time, professional, courteous and you are great at communicating with each and every client. As a Termite Protection Technician, you will immerse yourself in our most valuable asset: our customers, their needs and results.

     

    This position includes serious development potential, we are committed to creating opportunities for our employees. We’ve been successful because we’re focused and passionate about what we do. We’re committed to technology and innovative product leadership. Improving as many lives as we can, taking the long term view, making Diligent better every day, getting more ambitious things done.

    What you’ll be doing:

    • Protecting the customer’s properties with treatments to protect against pests, perform termite inspections, and document the findings as well as the treatments. r—by listening, asking questions and guiding the conversation.
    • Provide your customers with the best pest control practices and services in the industry.
    • Evaluating pest issues and creating a plan for control consistent with company guidelines.
    • Documenting findings and completing work orders for customer reports.
    • Show customers structural and environmental concerns leading to pest issues.
    • Most of all, help clients be successful and more fairly by showing them patterns that will make them more successful.

    Qualifications

    In short, you will establish frontline relationships with Diligent clients and make sure they have an excellent experience top to bottom, and share their experiences with friends and family. This is a highly unusual role. If you have a passion for people and want a customer-facing role, or your background is in customer work accompanied by the love for the outdoors, this is your dream job.

    We'd love to hear from you if:

    • You put Safety 1st and are relentless in keeping people safe from harm.
    • You like to find ways to improve customer service.
    • You build long-term relationships with customers.
    • You are able and willing to work outdoors in various weather conditions.
    • You have excellent time management skills.
    • You can apply termiticides according to schedule, safety procedures, and label instructions.
    • You take pride in maintaining your vehicle and equipment.
    • You can perform a daily, 360 degree inspection of truck and equipment before taking the vehicle out on the road and upon return.
    • Are a clear, responsive communicator who is up to the challenge of working across a broad range of audiences in writing, on the phone, and in person.
    • Have a product mindset—you are always looking for ways to make things better.
    • Love working with people and they love working with you.
    • Are a doer—you find the opportunities to help customers and you take them.
    • Have a track record of trying and learning new things.
    • Have a point of view but are low ego.

     

    Diligent is a place where you will learn and grow. This is a rare opportunity to join and help define a team in a well funded startup with great early customer traction, come here if you want to build a business.

     

    Diligent thrives on diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

     

    Working at Diligent is outstanding. Learn more about our philosophy, benefits, and team at diligent.jobs. Ping us at careers@mydiligent.com and share your story!

     

    Apply Here : Building Together, Growing Together

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